Constructive conversations: Reframe conflict

  • Author: Anel Jacobs
  • Level: Intermediate
  • Study time: 40 minutes
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Course overview
Often, the only tool we have for resolving a conflict is our ability to talk things through. One half of the key to good communication in a conflict situation is the ability to truly hear what the other party is saying . The other half is to communicate clearly what you want to say, in a way that will allow the other party to hear and understand your message. In this course we tackle this topic to provide you with a practical understanding of conflict, and how reframing the conflict can enhance your communication in conflict situations.

This course forms part of the Constructive conversations series.

What's included?

  • 3 Modules
  • 1 Course guide
  • 1 Quiz
  • 1 Certificate

What are the aspects of effective communication?

Link with the SAICA Competency Framework

Enabling and future competencies
  • Relational acumen
  • Communication skills