Constructive conversations: Use the power of voice

  • Author: Anel Jacobs
  • Level: Intermediate
  • Study time: 40 minutes
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Course overview
“It wasn’t what they said, it was how they said it.” How many times have you heard or used this phrase to explain the impact that someone’s communication had on you? When speaking with others, our voice clarifies and conveys meaning. Any phrase can be taken in a number of different ways depending on how we decide to express it. Our use of voice does not only affect how people perceive us, but also their willingness to engage with us and with our communication. In this course we help you use the power of voice to increase the effectiveness of your communications.

This course forms part of the Constructive conversations series.

What's included?

  • 2 Interactive modules
  • 1 Course guide
  • 1 Quiz
  • 1 Certificate

What are the aspects of effective communication?

Link with the SAICA Competency Framework

Enabling and future competencies
  • Relational acumen
  • Communication skills