E-mail etiquette

  • Author: Anel Jacobs
  • Level: Advanced
  • Study time: 45 minutes
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Course overview
With the average employee sending and receiving 124 work emails every day, you’d think that we would all have mastered the art of email by now. But how sure are you that you have good “netiquette”? Are you impressing or distressing your clients and colleagues with your emails? Research shows that poor email etiquette seriously impacts how people perceive you. Your email is a reflection of you and the firm that you represent. Complete this course to help you enhance your professional image through superb email etiquette.

What's included?

  • 3 Modules
  • Additional resources
  • Self-reflection exercise
  • Certificate of completion

Emails are used on a daily basis

Know how to use emails effectively

Link with the SAICA Competency Framework

Digital acumen: Digital affinity and Digital familiarity
Relational acumen: Communication